SUPPORT

Get the right help without the back-and-forth.

Start with the documentation, then use the support path that matches your EntryFoundry edition.

START HERE

The fastest path to an answer.

Read the documentation

Follow task-based guides for installation, building, publishing, automation, Pro features, and troubleshooting.

Browse documentation →

Free plugin support

For EntryFoundry Lite questions, use the public support forum on WordPress.org so answers can help other users too.

Open the Lite support forum →

Pro support

EntryFoundry Pro customers can use the support resources in the Freemius Customer Portal. Sign in with the email used for your purchase to view purchases, download Pro, manage your subscription, and access the available support route.

For billing, account, or refund help, use Freemius and include the email and order or invoice number connected to the purchase.

WHAT TO INCLUDE

Help us reproduce the issue.

Your WordPress, PHP, Formidable Forms, EntryFoundry Lite, and EntryFoundry Pro versions.
The document profile and output path you are using, such as shortcode, View, signed link, or email attachment.
The exact error message and the steps that lead to it.
A screenshot with private entry data removed.
Whether the same template works from EntryFoundry → Generate / Test PDF.

Never send passwords, license keys, full database exports, or unredacted customer data in a public support thread.